Refunds and cancellations

Membership refunds

If CanCham rejects your membership application, we will refund the full membership payment. You may also withdraw before activation for a full refund. Verified duplicate payments are refunded in full, and verified overpayments are refunded to the extent of the excess.

You may cancel within seven calendar days after activation for a full membership refund, including where you have used a membership benefit. After that period, a voluntary change of mind does not entitle you to a refund. You may ask to end your membership, but the unused term is not ordinarily refundable.

If CanCham cancels your membership service or cannot provide it for the remainder of the paid term, we will refund the unexpired portion from the date the service ends, without a cancellation or administration fee. Any broader refund, withdrawal or other remedy required by applicable law continues to apply.

Event cancellations and changes

For a CanCham-organised event, cancel at least seven calendar days before the scheduled start for a full ticket refund. With less than seven days' notice, you may nominate a substitute attendee without a substitution fee, subject to the event's eligibility and security requirements. The original ticket category and any disclosed member eligibility still apply. Late cancellations and no-shows are otherwise non-refundable, subject to applicable law.

If CanCham cancels an event or materially changes its date, location or advertised main purpose, you may choose a full ticket refund instead of attending. Credit or a replacement event is optional. For an event organised by a separate partner, that organiser's conditions must be identified before payment.

How to request and receive a refund

Email info@canchamcambodia.org with your name, payment or invoice reference, the membership or event concerned and the reason for your request. Include the date of your cancellation where relevant. We may request information reasonably needed to identify the payment and verify the originating bank account. We will never ask for your banking password, PIN, one-time code or card security details.

We review refund requests promptly, confirm the outcome in writing and initiate any refund due within seven calendar days of a valid refund, withdrawal or cancellation notice, CanCham's rejection of your application, or CanCham's cancellation of an event. For a material event change, this period starts when we receive your refund choice. We refund to the verified originating bank account wherever possible. If that is not possible, we will agree another verified account with you. We will not require you to accept credit instead of a refund.

Your bank controls when a refund appears in your account. Its posting time and exchange rate may differ from the original payment. We will provide a transfer reference where available and help trace a delayed refund. These rules do not limit any mandatory rights under applicable law.